FAQs
Once you have placed an order you will shortly receive a confirmation email. Please check your Junk/Spam folder. If you have not received your order confirmation email please contact the customer support email at hello@bydrterryann.co.za.
Once an order is placed, we start processing it immediately. If you need to make changes, please contact us as soon as possible. While we cannot make sure the modifications are possible, we will do our best to assist you.
Payment failures may occur due to incorrect details, insufficient funds, or security settings. Try using a different payment method or contact your bank for assistance.
Order handling time is 1–2 business days. Transit time is 1-2 business days. Total delivery time is 2–4 business days.
Yes! Once the item has been shipped, you will receive a tracking number via email that you can use to track your order.
If your order is delayed or hasn’t arrived within the estimated time, please contact our support team at hello@bydrterryann.co.za and we’ll be happy to assist you.
We offer a 7-day return policy. If you're not satisfied with your purchase, Items can be returned within 30 days of delivery.
If you receive a damaged or defective item, please contact us immediately at hello@bydrterryann.co.za with details and photos of the issue. We will work to resolve the problem promptly.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
No, you can checkout as a guest.
You can reach our support team via email at hello@bydrterryann.co.za or through our contact form on the website. We aim to respond within 24 hours.