Last updated: 21 August 2026

This Shipping Policy explains where we deliver, our estimated processing and delivery times, delivery charges, order tracking and what to do if there is a problem with a delivery.

By Dr Terry Ann is operated by DRULEF RETAIL CC ("By Dr Terry Ann", "we", "us" or "our"). This Shipping Policy applies to orders placed through www.bydrterryann.co.za.

1. WHERE WE DELIVER

We currently deliver to addresses within South Africa only.

2. ORDER PROCESSING

Orders are generally processed and prepared for dispatch within 1-2 business days after the order has been successfully placed and payment has been authorised or received, as applicable.

Orders placed after 4:00 pm SAST may be processed from the next business day. For purposes of this policy, business days are Monday to Friday, excluding South African public holidays.

3. ESTIMATED DELIVERY TIMES

Once your order has been dispatched, standard delivery is estimated to take a further 1-2 business days, depending on the delivery location and courier service available. This means that a normal order may take approximately 2-4 business days from successful order placement to delivery.

Delivery times are estimates and are not guaranteed. They may be affected by courier delays, public holidays, severe weather, unusually high order volumes, remote or outlying delivery locations, service disruptions or other circumstances outside our reasonable control. If we become aware of a significant delay affecting your order, we will endeavour to notify you.

Nothing in this Shipping Policy limits any rights you may have under applicable South African consumer law.

4. DELIVERY CHARGES

• Orders under R750: R100 delivery.

• Orders of R750 or more: Free delivery.

The delivery charge applicable to your order will be displayed at checkout before you complete your purchase. Any promotional or free-delivery offer is subject to the qualifying order value and conditions shown at checkout or in the relevant promotion.

5. COURIER SERVICES

We use a number of third-party courier services to deliver orders throughout South Africa. The courier used may vary depending on your delivery address, service availability and the requirements of your order.

6. TRACKING YOUR ORDER

Once your order has been dispatched, we will send you an email containing your tracking number and, where available, a link that allows you to track the delivery online.

Tracking information may take a short time to update after dispatch, depending on the courier.

7. DELIVERY ADDRESS AND CONTACT DETAILS

Please ensure that your delivery address, telephone number and other contact details are complete and accurate when placing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has been processed or dispatched.

If a courier is unable to complete delivery because nobody is available to receive the parcel, the address is inaccessible or the delivery information supplied is incomplete or incorrect, the courier may contact you to arrange another delivery attempt. Any additional delivery charge will only be passed on where it is reasonably incurred and permitted by applicable law.

8. LOST, DAMAGED, TAMPERED WITH OR INCORRECT DELIVERIES

If your parcel does not arrive as expected, arrives damaged, appears to have been tampered with, contains an incorrect product or is missing an item, please contact us as soon as reasonably possible so that we can investigate and assist you.

If a product arrives with a broken safety seal, appears compromised or has been damaged in transit, do not use the product. Please retain the product and packaging and provide your order number and, where useful, photographs of the parcel or product.

Damaged, defective, compromised and incorrectly supplied products are handled in accordance with our Refund Policy and your rights under applicable consumer law. Where appropriate, we will arrange the necessary remedy without unfairly limiting any statutory rights.

9. RISK AND ACCEPTANCE OF DELIVERY

We remain responsible for the order during delivery to the extent required by applicable law. Risk does not pass to you merely because we have handed the parcel to a courier. Delivery is regarded as completed when the order is delivered to and accepted at the delivery address by you or another person authorised to receive it, subject to applicable law.

10. CONTACT US

If you have any questions about delivery or require assistance with an order, please contact us using the details below. Our customer service team is available Monday to Friday, 9:00 am to 5:00 pm, and we aim to respond within 24 hours.

Business	By Dr Terry Ann / DRULEF RETAIL CC CK2009/153992/23
Email	care@bydrterryann.co.za
Address	24 Nellie Rd, Norwood, Johannesburg, 2192, South Africa