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Privacy Policy

Privacy Policy
Effective date: 21 June 2025

1. Who we are

This website, drterryann.co.za (“the Site”), is owned and operated by DruLef Retail CC (Reg. No. CK2010/123456/23). DruLef Retail markets and distributes the Biotonix and Naturmade supplement ranges. All references to “we,” “our” or “us” in this policy refer to DruLef Retail CC.

“Dru Lef Retail CC” refers to the registered entity, incorporated under the laws of South Africa (registration no. 2019/446209/07), located at 24 Nellie Road, Norwood, 2117. The brand By Dr Terry Ann, Naturmade and Biotonix is operated by Dru Lef Retail CC.

2. Why this policy matters

We respect your privacy, and we are committed to protecting your Personal Information in line with South Africa’s Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable legislation. By visiting or transacting on this Site, you accept the practices described below.

3. Information we may collect

We collect both personally identifiable information (e.g. your name, email address, and delivery address) and non-personal information (e.g. browsing behaviour). This data helps us optimise site performance, enhance your user experience, and deliver services effectively.
We may also share non-personal data with trusted third-party service providers under strict confidentiality. Your IP address and related data may be collected via cookies.

4. Why we collect and use your data

Purpose

Legal basis*

Details

Process orders, deliver products, provide invoices

Contract

Fulfil and track your purchase, provide customer support

Create & manage your account

Contract

Personalised dashboard, order history

Send delivery notifications & service messages

Legitimate interest

Keep you informed of order status and important site changes

Personalise site content & measure performance

Legitimate interest

Improve UX via non-personal analytics and cookies

Direct marketing (news, offers, product launches)

Consent

Only if you opt-in; you can unsubscribe at any time

Detect fraud & enforce T&Cs

Legitimate interest / Legal obligation

IP/device checks, chargeback prevention

*As defined by POPIA.

5. Sharing your information

We never sell your data. We share the minimum necessary with trusted partners who help us run the business, each bound by strict confidentiality:

  • Payment processors (e.g. PayFast, PayGate) to securely manage transactions.

  • Healthcare-grade logistics (iMvula Healthcare Logistics) for warehousing & delivery

  • Email service providers for newsletters (only if you subscribe)

  • Analytics & security tools to protect the Site and measure performance.

  • Authorities or courts when required by law (e.g. fraud investigation)

6. International transfers

Some partners operate outside South Africa. Where this occurs, we ensure equivalent data-protection safeguards (e.g. EU Standard Contractual Clauses).

7. Cookies & tracking

We use first-party cookies for:

  • Essential site functions (cart, checkout, login)

  • Anonymous analytics (page performance, click-patterns)

You can disable non-essential cookies in your browser; however, core features (cart, checkout) may not function.

8. Data retention

  • Customer accounts & order records: 5 years (SARS compliance)

  • Marketing data: until you unsubscribe or after 18 months of inactivity.

  • Server logs & security data: 12 months

When data is no longer required, we securely erase or anonymise it.

9. Your rights

You may, at any time:

  1. Request a copy of the Personal Information we hold about you.

  2. Correct or update your data.

  3. Withdraw consent for marketing.

  4. Request deletion of your account (unless we must retain data for statutory reasons)

Email info@drterryann.co.za and we will action your request within ten (10) working days.

10. Security measures

  • SSL encryption across the Site

  • Tokenised payments (we never store raw card data)

  • Access controls & audit logs at our GMP-certified fulfilment centre

  • Intrusion detection & regular vulnerability scans

If a data breach occurs, we will notify the Information Regulator and affected users in accordance with POPIA.

11. Third-party links

The Site may link to external pages (e.g. payment gateways, courier tracking). We are not responsible for their privacy practices; please read their policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be posted here with an updated “Effective date.” Material changes will be highlighted via e-mail or a Site banner.

13. Contact us

Data Protection Officer
DruLef Retail CC
E-mail: privacy@drterryann.co.za
Tel: +27 (0)10 555 1234

Physical returns & logistics address (not a retail store):
iMvula Healthcare Logistics
5 Travertine Avenue, Samrand Business Park, Centurion, 0175, South Africa

 

 

Copyright © 2025 DruLef Retail CC. All rights reserved.